Spruce Charging Troubleshooting

What to Do If Spruce Isn't Keeping Up with Your Devices

  1. Check your cable connections
  2. Check your cables - some third-party cables don't do a great job.
  3. Check your power consumption. Spruce is powerful, but if you're heavily using 2 or more devices while charging, you may be using too much power at once.
    1. Intensive power draw example: You and a friend are actively editing videos at the same time, while also using the other two ports.
  4. If you've confirmed that everything is in order, please contact our support team at [email protected] so we can fix this with you.